Refund policy
RETURNS & REFUNDS
Items No Longer Required
In the unlikely event that an item does not meet your expectations and/or you have mistakenly ordered the wrong product, we will accept returns within 30 days after receipt.
All items must be unused and in their original packaging. Your return must also include all accessories supplied with the original product. Please ensure that the items are securely packaged to prevent damages in transit as this could result in the return not being accepted.
If you wish to return a product, please email mkrcustomerservices@gmail.com for a RMA number and return address. You must pay for postage and use a tracked postal service.
We can collect unwanted items. Charges apply for size and location. Failure to meet us for collection will also result in a charge. Please note: Please inform us before sending a product back, so we can provide you with an RMA number, ensuring a speedier process.
Incorrectly Supplied Items
Unfortunately, we can make a mistake and send you the incorrect item. Should this happen, please email mkrcustomerservices@gmail.com for a RMA number and return address. Failure to include the RMA with the return may delay the refund.
We will send you a returns label or arrange a collection as soon as possible and get the replacements arranged.
Faulty/Damaged Items
If you receive a damaged item, please ensure the parcel is signed for as damaged and contact us within 48 hours of receipt. In addition, please take photos of the damage and send them to mkrcustomerservices@gmail.com
If your item is faulty upon receipt, please email us and we will send a label/arrange collection for the item to be returned and inspected. After inspection and once we are satisfied there is a fault, we will either replace the item or arrange for a full refund of the item.
Should your item become faulty within 30 days, please follow the same procedure as above.
After 30 days, our tools come with a manufacturer’s warranty ranging from 1 year to 2-3 years. We advise registering all tools after purchase to benefit from an upgraded warranty.